Privacy Policy

Last Updated: January 2025

NetConverter.ai ("we", "us", "our") is developed and operated by VALERONLABS, LLC. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered network configuration translation service.

Information We Collect

When you use NetConverter.ai, we may collect:

• Account Information: Email address and authentication credentials when you create an account
• Configuration Data: Network configuration files you upload for translation
• Usage Data: Translation history, conversion logs, and service usage metrics
• Technical Data: Browser type, device information, and IP address for security purposes

How We Use Your Data

Your data is used exclusively to:

• Provide and improve our network configuration translation services
• Process your configuration conversions accurately
• Maintain your account and transaction history
• Ensure platform security and prevent abuse
• Communicate important service updates

Data Isolation & Security

Your configurations are private and isolated. We implement strict data isolation between users:

• All uploaded configurations are stored in user-specific isolated storage
• Your files are never visible to or accessible by other users
• Configurations are encrypted at rest and in transit using industry-standard encryption
• Access is controlled through authenticated API endpoints

What We Do NOT Do

We are committed to your privacy. We do NOT:

• Share your data: We never share, sell, or trade your configuration data with third parties
• Alter your data: Your configurations are processed as-is without modification to source files
• Mix client data: Each user's data is completely isolated from other users
• Access without permission: We only access your data with your explicit consent for support purposes
• Use your configs for training: Your proprietary configurations are not used to train our AI models without consent

Data Retention

We retain your data as follows:

• Configuration files: Stored for your convenience until you delete them
• Conversion history: Maintained for your reference and re-download capability
• Account data: Retained while your account is active
• You may request deletion of all your data at any time by contacting us

Third-Party Services

We use industry-leading third-party services for:

• Authentication: Secure user authentication and session management
• AI Processing: AI-powered translations (no persistent storage of your data)
• Data Processing: Semantic analysis (processed data only, not stored)

All third-party services are bound by strict privacy policies and do not retain your configuration data.

Your Rights

You have the right to:

• Access all data we hold about you
• Request deletion of your data and account
• Export your configuration files and conversion history
• Opt out of non-essential communications

Contact Us

For privacy inquiries, data requests, or concerns:

Email: contact@netconverter.ai

Support: contact@netconverter.ai

Based in Florida.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent notice on our website. Continued use of the service constitutes acceptance of the updated policy.